Frequently Asked Questions — 37pk

You must be at least 18 years old — or the higher minimum age required by the applicable license jurisdiction — to register and use 37pk. Age verification is a mandatory part of the KYC process. Providing a false date of birth is a serious breach of our Terms & Conditions. Being 18 or over does not automatically make gambling lawful in your jurisdiction; users must confirm local law independently.

No. Each person is permitted only one registered account on 37pk. Opening multiple accounts — whether using the same or different personal details — is a violation of our Terms & Conditions and will result in all duplicate accounts being closed. Bonus winnings associated with duplicate accounts may also be forfeited.

Standard KYC on 37pk requires a valid Pakistani CNIC (Computerised National Identity Card) or passport for identity and age verification. You may also be asked to provide proof of address — such as a recent utility bill or bank statement — and in some cases a selfie or liveness check. All documents must be submitted through the secure portal in your account settings. Never share them via email or chat.

In most cases, KYC verification on 37pk is completed within 24 to 48 hours of submitting all required documents. During busy periods it may take slightly longer. You will receive an email notification once verification is complete. We strongly recommend completing KYC promptly after registration — withdrawals cannot be processed until your identity has been fully verified.

Click the Forgot Password link on the login page and enter your registered email address. You will receive a secure password reset link valid for a limited time. Follow the link, set a new password and log in. If you do not receive the email within a few minutes, check your spam folder. If you continue to have trouble, contact support at [email protected].

Log in to your account, navigate to the Cashier or Deposit section, and select your preferred payment method. 37pk displays balances in Pakistani Rupees (PKR). The available deposit methods are shown in the live cashier at the time of transaction. Minimum and maximum deposit amounts vary by method. All deposits must come from a payment account registered in your own name.

Easypaisa, JazzCash and Raast are familiar Pakistani payment methods referenced on 37pk for context. Whether these or other local methods are available for actual transactions depends on what is shown in the live cashier at the time you transact. Please check your account cashier for the current list of supported methods. None of these providers endorse or support gambling — users should review each provider's own terms independently.

Minimum withdrawal amounts are set per payment method and are displayed in your account cashier in PKR. These figures may vary depending on the withdrawal channel you select. All withdrawals require completed KYC verification before processing. Requests that do not meet the minimum threshold for the chosen method will not be processed until the minimum is reached.

Withdrawal processing times on 37pk vary by payment method. Most requests are reviewed and actioned by our finance team within 24 to 72 hours, subject to KYC verification being complete. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah may take additional business days depending on the receiving institution. Cryptocurrency withdrawals are subject to network confirmation times.

Withdrawals may be placed on hold for several reasons: KYC verification is incomplete, the requested amount is below the minimum threshold, additional compliance checks are required, or there is a mismatch between the deposit method and the requested withdrawal channel. If your withdrawal has been pending longer than expected, contact support at [email protected] with your account details.

Yes. 37pk covers a wide range of cricket markets including Pakistan domestic cricket, PSL (Pakistan Super League), ICC T20 World Cup, Test matches and ODI series. You can bet on match outcomes, top run-scorers, wicket totals, player performance and many other markets depending on the event. Markets open and close in accordance with match schedules and live in-play availability.

In addition to cricket, 37pk offers betting markets on football (including domestic and international leagues), UFC and mixed martial arts, tennis, basketball and other major sports. The full list of available sports and events is visible in the Sports section of the platform. Market availability may vary by time zone and season.

37pk offers a comprehensive casino section featuring live dealer games — including live baccarat, roulette and blackjack — as well as a large selection of slot games from leading studios. You can also find table game variants, video poker and other speciality titles. Game availability depends on your location and account status. RTP percentages are displayed per game title where required.

Live or in-play betting on 37pk lets you place wagers on matches and events as they unfold in real time. Odds update dynamically based on the current state of play — for example, during a Pakistan versus India T20 as run rates shift and wickets fall. You can see live scores, updated markets and current odds in the Live Betting section. Bets placed during live play are subject to brief acceptance delays.

Odds on 37pk can typically be displayed in decimal (e.g. 2.50), fractional (e.g. 3/2) or moneyline (e.g. +150) format depending on your preference. You can usually switch odds format in your account display settings. Decimal odds are the default for most international markets. The potential return on any bet is shown in PKR before you confirm your wager.

A welcome bonus is a promotional offer available to new 37pk users upon making a qualifying first deposit. The bonus is credited to your account as bonus funds, which are subject to a wagering requirement — meaning you must bet a certain multiple of the bonus amount before winnings become withdrawable. Always read the specific bonus terms before depositing, as conditions including minimum deposit, game eligibility and expiry dates apply.

A wagering requirement (also called a rollover) is the total bet volume you must achieve before bonus-derived winnings can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must wager PKR 10,000 in qualifying bets. Not all games contribute equally — slots typically count at 100% while live casino and sports may count at a lower percentage. Check the individual promotion terms for contribution rates.

Whether sports betting — including cricket and PSL markets — contributes to bonus wagering requirements depends on the specific promotional terms for each offer. Some bonuses are casino-only, while others apply across sports betting as well. The contribution rate for sports bets is stated in the individual promotion terms. Ensure you read these before using bonus funds on any market.

Bonuses may be cancelled for several reasons: the validity period expired before wagering requirements were completed, the maximum bet limit during bonus play was exceeded, a prohibited game was played with bonus funds, or account activity was flagged as bonus abuse. If you believe a bonus was cancelled in error, contact support at [email protected] with the relevant promotion name.

37pk uses HTTPS encryption to protect all data transmitted between your device and our servers. KYC documents are stored with strict access controls and handled in accordance with our Privacy Policy. We do not sell your personal data to third parties for marketing purposes. For full details on how we collect, use and protect your data, please review our Privacy Policy page.

Log in to your account and navigate to the Responsible Gambling section within Account Settings. From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Reductions take effect immediately. Increases are subject to a mandatory cooling-off period before the new limit applies. These tools are free and available to all registered users at all times.

Self-exclusion is a voluntary account suspension for users who feel they need a significant break from gambling. You can request exclusion for a defined period — such as 6 months or 1 year — or indefinitely. To initiate self-exclusion, contact our support team at [email protected] with "Self-Exclusion" in the subject line. Your account will be suspended promptly. During self-exclusion, you cannot register a new account.

Yes. 37pk is committed to responsible gambling and provides a full suite of player protection tools including deposit limits, loss limits, session time controls, cool-off periods and self-exclusion. Our support team is available 24/7 in English, with Urdu assistance on request, to help users from across Pakistan — Karachi, Lahore, Islamabad and beyond. Visit our Responsible Gambling page for full details.

Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977. 37pk does not claim to be licensed, endorsed or approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani authority. Users are solely responsible for determining whether accessing online gambling services is lawful in their applicable jurisdiction. This answer is not legal advice — seek independent legal guidance if you are uncertain.