Age Policy
Access to the 37pk platform is strictly restricted to adults aged 18 years or older — or the higher minimum age required by the applicable license jurisdiction. This is a non-negotiable requirement, not a suggestion.
Age verification is a mandatory step during the registration and KYC process. Every new account must complete identity verification before deposits, withdrawals or real-money play are permitted. Providing a false date of birth to circumvent this restriction is a serious breach of our Terms & Conditions and may constitute fraud under applicable law.
Being 18 or over does not automatically make gambling lawful in your jurisdiction. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. Users are solely responsible for determining the lawfulness of online gambling in their applicable jurisdiction. This is not legal advice.
Player Protection Tools
37pk provides a comprehensive suite of responsible gambling tools — available to every registered user at no cost and accessible at any time through your account settings. Using these tools is a sign of strength, not weakness.
Set a maximum daily, weekly or monthly deposit amount in PKR. Once your limit is reached, no further deposits are accepted for the rest of that period. Reducing your limit takes effect immediately. Increasing a limit is subject to a mandatory cooling-off period before the new limit becomes active.
Define the maximum amount (in PKR) you are willing to lose within a set period — daily, weekly or monthly. When your loss limit is reached, your access to real-money play is automatically suspended for the remainder of that period, helping you stay within a budget you have chosen in advance.
Set a maximum session duration — for example, 30 minutes, 1 hour or 2 hours. When your session time is reached, you will receive a notification and be automatically logged out. This helps prevent extended play periods that can make it harder to keep track of spending and time.
Take a short, temporary break from gambling without permanently closing your account. Cool-off periods are available from 24 hours up to 6 weeks. During a cool-off period, you cannot place bets, access casino games or make deposits. Your account remains intact for when you return.
Self-exclusion is a stronger, longer-term measure for users who feel they need a significant break from gambling. You can request self-exclusion for a defined period (e.g. 6 months, 1 year, 5 years) or indefinitely. During self-exclusion, your account is suspended and you cannot register a new account. Contact [email protected] to initiate.
Review your full deposit, withdrawal and betting history at any time from your account dashboard. Keeping track of how much you are spending and how long you are playing is one of the simplest and most effective responsible gambling habits. Transparency about your own behaviour is the first step.
Step-by-Step Guide
Setting limits on 37pk is straightforward. All responsible gambling tools are accessible directly from your account settings — no need to contact support for most limit adjustments. Here is how to access them.
Access your player account from the homepage using your registered email and password. Ensure you are using a secure, private connection — especially when on mobile in cities like Karachi, Lahore or Islamabad.
Open the Account Settings or My Account section from your profile menu. Look for the "Responsible Gambling" or "Player Protection" sub-section.
Choose from deposit limits, loss limits, session time limits, cool-off periods or self-exclusion. Each option is clearly labelled with a description of what it does.
Enter a PKR amount for deposit/loss limits, or a time period for session/cool-off tools. All values are shown in PKR to match your account display currency.
Confirm your selection. Decreases take effect immediately. For self-exclusion requests or if you encounter any difficulty, contact support directly at [email protected].
Know the Signs
Problem gambling can develop gradually. Being aware of the warning signs — in yourself or someone you know — is essential to catching the issue early and getting appropriate support. If several of the following apply, please reach out for help.
Continuing to gamble to try to recover money already lost — often leading to larger losses over time.
Concealing how much you gamble, how much you spend, or how long you play from family, friends or colleagues.
Using funds allocated for rent, bills, groceries or family expenses to fund gambling — including mobile money like Easypaisa or JazzCash balances intended for essential payments.
Feeling significantly anxious, irritable or depressed when not gambling, or when experiencing losses rather than wins.
Losing track of how long you have been playing — especially common during long PSL or ICC match betting sessions that extend into late hours.
Progressively increasing stake sizes in PKR to achieve the same level of excitement — a sign that gambling may be functioning as a compulsive behaviour.
Prioritising gambling over time with family and friends — cancelling plans to continue playing or spending family time distracted by upcoming matches or casino games.
Gambling affecting performance, concentration or attendance at work or college — including checking odds or placing bets during working hours.
Repeatedly trying and failing to reduce or stop gambling on your own — each attempt ending with a return to previous patterns within days or weeks.
Self-Assessment
Honest reflection on your own gambling habits is one of the most powerful responsible gambling tools available. The questions below are not a clinical diagnostic tool — but answering "Yes" to several of them is a meaningful signal worth taking seriously.
These questions are presented for awareness only. No data is collected when you read or reflect on them. If you want to discuss your answers or take action, contact our support team at any time.
Reflect honestly on each question
Do you gamble more than you originally planned when you sit down to play?
Have you used money earmarked for essential expenses (rent, bills, groceries) to fund gambling?
Do you hide your gambling activity or the amount you spend from people close to you?
Have you tried to cut down on gambling and found it difficult to do so?
Do you feel restless, irritable or anxious when you are not gambling?
Have you borrowed money, sold possessions or taken other financial measures to fund gambling?
What your answers mean: If you answered "Yes" to two or more of these questions, consider using one or more of 37pk's responsible gambling tools — starting with a deposit or loss limit. Three or more "Yes" answers warrants a more serious conversation with a counselling professional or a voluntary self-exclusion request.
Help & Support
37pk is committed to directing users who need help towards appropriate support. The resources below are provided for informational purposes. All are referenced as text contacts only — we do not provide clickable external links.
Our support team handles all responsible gambling requests — deposit limits, loss limits, session controls, cool-off periods and self-exclusion. Contact us at [email protected] with "Responsible Gambling" in the subject line for priority handling. Available 24/7 in English, with Urdu support on request.
If gambling is affecting your mental health or relationships, speaking with a qualified counsellor or psychologist is strongly recommended. Pakistan has a growing network of mental health professionals in major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and Multan. Your GP or a general hospital can provide referral guidance.
Gamblers Anonymous (GA) operates a globally recognised peer-support model for individuals affected by problem gambling. While formal GA chapters may have limited formal presence in Pakistan, the GA 20 Questions self-assessment and their published recovery framework are widely used and freely available as a self-help reference.
Sharing your concerns with a trusted family member, friend or religious figure is often the first and most important step. In Pakistani communities, family and community networks play a vital role in supporting individuals through difficult periods. You do not need to handle this alone.
Our Commitments
Responsible gambling is not a policy document at 37pk — it is built into how we operate. These principles define our non-negotiable approach to player welfare.
Responsible gambling tools — deposit limits, loss limits, session timers and self-exclusion — are available to every registered user at all times. They are as easy to access as any other account feature. We never hide them behind complex menus.
37pk does not use countdown timers, forced-deposit pop-ups or aggressive bonus notifications designed to pressure users into gambling more than they intend. Our promotions are opt-in, transparent and clearly documented in our Terms & Conditions.
Bonus wagering requirements, withdrawal conditions and RTP figures are stated clearly. We do not bury responsible gambling warnings in fine print. If a user contacts us with a gambling concern, our support team provides a direct, honest response — not a deflection.
When a user requests self-exclusion, a deposit limit reduction or a cool-off period, we process it immediately. We do not attempt to retain users through counter-offers, delay tactics or persuasive arguments. Player welfare takes precedence over short-term revenue.
37pk monitors account activity for patterns consistent with problem gambling — such as sudden increases in deposit frequency, extended play sessions or erratic betting behaviour. Where such patterns are identified, we may proactively reach out to offer responsible gambling support.
Once self-exclusion is active, the account is suspended without exception. Users who are self-excluded are prevented from registering new accounts. Any attempt to circumvent a self-exclusion will result in immediate permanent closure and forfeiture of any associated balance.